How to contact support and track your issue
Last updated: December 01, 2025•Read time: 3 minutes
The fastest support outcomes happen when the issue is described clearly and linked to the right account, role, and school context.
Before contacting support
Collect the important details: account role, school name, page or feature affected, and what exactly happened.
What to include in your message
- A short issue summary.
- The exact step where the problem happens.
- Any visible error message or screenshot.
How to follow up
Once the issue is reported, keep one ticket per issue and avoid sending multiple fragmented requests for the same case.
Account and school identifiers help support resolve issues much faster.