Help Center
Quick answers, practical walkthroughs, and issue resolution guides for every Moazez user.
Browse by category
Getting Started
First-time activation, access, and platform basics.
1 articlesAccount & Access
Password recovery, identity checks, and account access issues.
1 articlesPoints & Rewards
How students earn points, XP, and use rewards correctly.
1 articlesSkills Market
How tasks, offers, and participation work inside the student market.
1 articlesPickup & Dismissal
Safe student handoff, requests, and dismissal workflows.
1 articlesReports & Dashboards
How to read performance indicators and use the dashboard effectively.
1 articlesTeacher Workflows
Classroom logging, rewards, and daily follow-up best practices.
1 articlesPrivacy & Data
How data visibility, protection, and role-based access work.
1 articlesTechnical Support
How to contact support, describe issues, and follow up tickets.
1 articlesPopular Articles
Guides by role
Troubleshooting
Check device notification permissions, confirm notifications are enabled in the app, and make sure your school has activated the related alerts for your role.
Still need help?
Our support team can help you with setup, access, daily usage, and school operation questions.
For account-specific issues, confirm your school registration data first before contacting support.
Support emailSupport@moazez.sa
Support hoursSun - Thu | 8:00 AM - 5:00 PM
Average response timeWithin 1 business day